Privacy Notice

This notice explains how AGENTIUM LABS (OPC) PRIVATE LIMITED (“we”, “us”) handles personal information in connection with the Agentium Start website, license purchases, source code delivery, product support, and custom-work enquiries.

Scope note: Applications independently built, hosted, or operated by purchasers of Agentium Start have their own privacy policies. This notice governs our storefront and direct customer operations, and does not describe or govern third-party applications built with the source kit.

1. Information We Collect

We collect only the information necessary to provide, deliver, and support Agentium Start:

• Contact and Inquiry Information: When you write to us, request a custom quote, or contact technical support, we collect your name, email address, company name, and message details.
• Purchase and Licensing Records: When you purchase an edition, our reseller Paddle transmits order confirmation details to us, including your name, email address, transaction reference, purchased edition, and purchase date. We do not receive, process, or store your payment card numbers, banking credentials, or full billing addresses.
• Fulfillment and Security Telemetry: When you access or download the source code package, we log technical fulfillment records (including download token validation, access timestamps, and request telemetry) to verify successful delivery and defend against unauthorized access or payment disputes.
• Support Diagnostics: When you report technical defects, we store the correspondence, error logs, and reproduction steps you provide.

2. Support Submissions and Secret Hygiene

When submitting diagnostic information, error logs, or configuration questions to our support team:

3. Role of Paddle as Merchant of Record

Commercial transactions for Agentium Start are sold and processed by Paddle as the authorized reseller and Merchant of Record. Paddle operates as an independent data controller for payment processing, billing data, tax calculation, and fraud screening. For complete information on how Paddle collects and processes payment information, please consult the Paddle Privacy Policy.

4. Data Retention Schedules

We retain personal data only for established, justifiable purposes:

• Order and License Records: Retained for the lifetime of your commercial license plus seven (7) years to comply with statutory taxation, audit, and corporate accounting laws.
• Fulfillment & Security Records: Retained for 180 days following download token generation, after which records are archived or anonymized, unless a specific payment dispute requires an active legal hold.
• Support Correspondence: Retained for the duration of your one-month support window and up to two (2) years thereafter to provide customer continuity.
• Browser Preferences: Theme settings (light/dark mode) are stored locally in your browser storage and remain under your direct control until cleared.

5. Service Providers and International Transfers

We do not sell personal data. We share necessary operational data only with trusted infrastructure providers bound by confidentiality and data protection obligations:

• Paddle: Payment processing and global merchant of record fulfillment.
• Cloudflare & AWS/Neon: Secure hosting, encrypted object storage for downloadable archives, and DNS delivery.
• Resend / Transactional Mail: Delivery of automated purchase receipts and download links.

6. Your Privacy Rights and Inquiries

Depending on your location, you may have legal rights to request access to, correction of, or deletion of your personal data held by us, or to restrict or object to certain processing activities.

To exercise any privacy right or ask questions regarding our privacy practices, please contact our data officer at care@agentiumlabs.com.