Refund & Delivery Policy

Agentium Start is delivered electronically as digital source code. Before purchasing, please review the included capabilities, supported environment requirements, and our Commercial License.

1. Access and Delivery Issues

If you experience technical issues receiving your fulfillment email or accessing the downloaded source code archive, please contact us immediately at care@agentiumlabs.com with your checkout email and order reference.

Our engineering team will investigate and reissue your download access. If delivery cannot be completed or technical access cannot be provided within a reasonable timeframe, you are entitled to a full refund.

2. Change of Mind After Delivery

Because Agentium Start is delivered as unrestricted, full source code that cannot be “returned”, if it is delivered, it cannot be refunded. We do not offer discretionary change-of-mind refunds once download access or source delivery has been completed.

This policy does not limit or exclude mandatory statutory consumer withdrawal rights that cannot be waived under applicable law in your jurisdiction, nor does it override Paddle’s authority under its buyer and payment terms.

3. Material Product Defects

Accessing the source code does not prevent you from reporting defects or exercising legal remedies. If a reproducible defect prevents a documented core function from operating in the specified supported environment (Node 24 LTS, pnpm 9, PostgreSQL / Neon, on macOS or Linux), please contact our support team.

When reporting a reproducible issue:

• Include your order reference and the downloaded foundation version.
• Describe your operating system and environment configuration.
• Provide reproducible step-by-step instructions and relevant redacted error logs.

If a reproducible blocker in a documented core flow cannot be resolved by our engineering team within seven (7) business days after receiving the diagnostic reproduction steps, we will approve a full refund.

4. Duplicate or Erroneous Transactions

If you believe an accidental duplicate charge or billing error has occurred, contact us or Paddle support immediately. Verified duplicate transactions are refunded promptly to the original payment method.

5. Assisted Launch and Custom Engagements

Assisted Launch packages combine a Core software license with an engineering setup engagement. If an Assisted Launch engagement is cancelled before setup work commences, the service portion is refundable in accordance with the written engagement scope. The delivered Core software license is evaluated under the digital product terms above.

6. Fulfillment Records and Verification

We maintain access and delivery records (including timestamps, download completion notices, and relevant transaction identifiers) for fulfillment verification, security auditing, and dispute handling. Details regarding this data collection and its retention schedule are outlined in our Privacy Notice.

7. How to Request Assistance or a Refund

To submit an inquiry or refund request:

• Email care@agentiumlabs.com.
• Include your order reference number, checkout email address, and detailed description of your request.
• For purchases processed through Paddle as Merchant of Record, refunds are credited back to your original payment method in accordance with standard bank processing timelines (typically 5 to 10 business days).